BPI apologized on Tuesday to its clients towards the negative feedback over account update advisory. BPI clarified that the advisory rolled out is only applicable to limited number of clients.
The BPI advisory had drawn flak as it warns its clients to lose access on ATM and other electronic banking channels if they won’t update information requirements. ( Read: BPI advisory: Update accounts or lose access )
In a statement, the Southeast Asia’s oldest bank, BPI apologized and clarify that such directive did not apply to all clients.
“Last Friday and over the weekend, BPI made two announcements requiring all our clients to update their information with us. We have subsequently received feedback from you and acknowledge that our announcements have raised concerns. “We sincerely apologize for the inconvenience this has caused you,” it said in a statement.
In a recent report, the Bank of the Philippine Islands ( BPI ) issued an advisory dated August 26 informing its clients to update their account information not later than August 31, otherwise, they may lose access of their accounts on ATM, online and mobile services.
The bank later clarified that the deadline for clients’ to comply is on September 30, and not on August 31.
However, BPI said that the advisory does not apply to all clients. And that they have already contacted the clients who need to update their information with the bank.
“If you have updated your client information this year, you may disregard this advisory,” it said. “We wish to clarify that these recent announcements apply only to a limited number of individuals, with whom we have already communicated separately,” it added.
As BPI apologized on the inconvenience it caused, they are maintaining a good customer service and accepts queries by encouraging their clients to visit them at their maintaining branch or send an email at [email protected]