Manila Water to implement “one-time bill waiver scheme”

Manila Water announced in a press conference that they are implementing a “one-time bill waiver scheme” that will be for the month March.

Those who were severely affected by the recent water shortage will not be charged this month, which shall be reflected in their April bill.

According to , here is the guideline on those who will be entitled to this bill waiver.

“Customers of the East Zone, from low-income families to commercial and industrial establishments, suffered major inconveniences because of the unprecedented water shortage that began March 6 with the implementation of the scheduled water service interruption scheme to refill the 28 network reservoirs.”

Manila Water President and CEO Ferdinand Dela Cruz further explained this voluntary and one-time bill waiver program.

… all customers will have their minimum charge waived while, secondly, customers in barangays which experienced absolutely no water service for at least seven (7) continuous or broken days within March 6-31 will not be charged for their March bills.”

He also explained that the waiver will include even the basic charge .

“The minimum charge represents 10 cubic meters covering water, environmental and sewer charges. The typical minimum charge ranges from PHP 76 per month for our lifeline or low-consuming customers to PHP 656 for industrial customers. Lifeline customers will benefit the most as their minimum charge, which is also their monthly charge, will both be waived.

Manila Water was recently in hot waters due to the series of water crisis that their customers experienced.

The water concessionaire was recently probed by the senate for this supply shortage issue.

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